Customer Service Representative

Customer Service Representative Job Description

Job Duties Include:

·         Answer incoming calls and emails, fulfilling the inquiry or directing to the appropriate person.

·         Order entry and processing in QuickBooks

·         Coordinate outbound shipments with warehouse and logistics providers

·         Monitor and track deliveries of customer shipments

·         Create shipping labels with appropriate carriers

·         Complete invoices

·         Customer communication

·         Maintain price lists

·         Issue credits for returns

·         Maintain product part numbers and specifications

·         Support outside sales team to build positive relationships with customers

·         Ability to describe product features and specifications

·         Cross selling alternate products where appropriate.

·         Comfortable with making outbound sales calls.

·         Assist in reports preparation.

·         Must be strongly proficient in Microsoft Office, especially Excel

·         Ability to manage a multi-line phone system.

·         Build rapport with clients

·         Independent ability to prioritize and multitask

·         Strong written and verbal communication skills

·         Comfortable working with a variety of individuals, with a positive and professional attitude

Requirements:

·         2+ years administrative or Customer Service experience

·         Knowledge of QuickBooks is strongly preferred

·         Must be strongly proficient in Microsoft Office, especially Excel

·         Bilingual – Spanish is a plus

·         Ability to manage a multi-line phone system.

·         Build rapport with clients

·         Independent ability to prioritize and multitask

·         Strong written and verbal communication skills

·         Comfortable working with a variety of individuals, with a positive and professional attitude

·         General understanding of accounting

·         Some college preferred.