About us
WTI Boyd Insurance is a property and casualty insurance agency located in Lufkin, TX. We are rewarding, fun and challenging.
Our work environment includes:
- Growth opportunities
- Flexible working hours
- Competitive compensation
- On-the-job training.
Insurance Customer Service Representative
We are looking for a customer-oriented Service Representative that is genuinely exited to develop a career in the insurance business. If you love communicating with people and are willing to learn the insurance business or wish to advance your insurance career.... apply today and begin a rewarding career helping people with their insurance needs.
Responsibilities
- Manage in person, phone and electronic communications with customers.
- Identify and assess customers’ needs to achieve satisfaction and sales.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right procedures/tools
- Meet personal/Customer Service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills needed to succeed:
- Customer support experience or experience as a client Service Representative
- Phone contact handling skills and active listening
- Familiarity with computer and typing skills.
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree or Equivalent.
- Texas Property & Casualty Insurance License a plus.
Job Type: Full-time
Pay: $12.15 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person