Customer Service Representative

2 Open Positions Located in La Mirada, CA & Ocala, FL

We are looking for a high energy, multi-tasker customer-oriented Service Representative that has experience working in a fast-paced manufacturing environment. This Customer Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This CSR will also work closely with the Production Scheduler to determine new ship dates for Customers. Problem-solving comes naturally to this customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This position has no supervisory responsibilities:

Duties/Responsibilities:

· Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.

· Collects and enters orders for new or additional products or services.

· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.

· Analyzes a customer's service needs and refers to other service or technical departments for follow-up or additional information as needed.

· Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction.

· May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information.

· Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience or may need 2 years’ experience with additional specialized training and/or certification.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Excellent communication skills including active listening.

· Service-oriented and able to resolve customer grievances.

· Proficient computer skills with the ability to learn new software.

Education and Experience:

· High school diploma or equivalent.

· Customer service experience required.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $19.74 - $23.78 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person