Customer Service Representative

Academy Service Group is a facility management company that provides floor-to-ceiling support services, including pest control, cleaning, janitorial services, and facility maintenance. We offer custom service programs tailored to meet our clients' needs and have over 1,200 business partners that support our overall operations, ensuring we provide exceptional Customer Service.

Role Description

We are seeking a full-time Customer Service Representative for an on-site role located in Hackensack, NJ. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, providing product/service information, and maintaining efficient Customer Service operations. The candidate should be able to communicate with customers via phone, email, or in-person. Attention to detail and problem-solving skills are essential.

Qualifications

• Customer Service Representatives and Customer Support skills
• Experience in maintaining customer satisfaction
• Customer Service and Customer Experience skills
• Excellent communication skills, both verbal and written
• Excellent problem-solving skills
• An ability to multitask and prioritize in a fast-paced work environment
• Familiarity with MS Office Suite and Customer Service software
• Associates or Bachelor's degree in business or related field preferred