Address
Form of workJob Description
Job Responsibilities:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/Customer Service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Job Skills:
- Proven customer support experience or experience as a client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Work Schedule
This job has the following work schedule:
- Monday - Friday
- 40+ hours / week
- Flexible
- Weekends Off
Benefits & Perks
This job has the following benefits:- Paid Time Off (PTO)
- Joining Bonus
- Remote work flexibility
- Training & professional development
