Address
Form of workJob Description
- Demonstrate leadership qualities by promptly and courteously assisting customers across various communication channels.
- Embrace empathy, patience, and effective communication skills to address customer inquiries and concerns.
- Assist in financial data entry, reconciliation, and reporting.
- Collaborate with the finance team to address customer billing inquiries and resolve discrepancies.
- Work in tandem with the sales team, acquiring essential Estimated Time of Arrival (ETAs) and providing invaluable support for sales-related tasks to foster a collaborative work environment.
- Process sales orders, track shipments, and manage inventory levels.
- Assist in preparing sales reports and analysis.
- Proactively engage customers by providing updates on delivery schedules and ensuring accurate contact information, contributing to a positive customer experience.
- Proactively troubleshoot issues, striving for accurate and satisfactory resolutions to uphold our commitment to customer satisfaction.
- Cultivate and maintain a deep understanding of our company's diverse products and services, enabling informed and effective responses to customer queries.
- Review sales orders meticulously, gather essential information, and coordinate installation timelines to ensure a seamless transition from sales to operations.
- Handle customer complaints promptly, offering tailored solutions and ensuring diligent follow-up for complete customer satisfaction.
- Maintain accurate records of customer interactions, efficiently manage accounts, and aid in crucial administrative tasks, including database maintenance.
- Demonstrated customer support or client service background.
- Exceptional verbal and written communication skills.
- Proficient in adapting/responding to diverse customer needs and preferences.
- Strong problem-solving ability with keen attention to detail.
- Effective multitasking, prioritization, and time management skills.
- Proficiency in Windows, Microsoft Word, and Office suite.
- Friendly and outgoing personality.
- Preferred: One year of Customer Service or retail experience (not required).
- Preferred: Call center or receptionist experience (not required).
- Please note that additional responsibilities may be added or modified based on operational requirements.
About Fireplace Warehouse & Texas Fireplace Express:
Welcome to Fireplace Warehouse and Texas Fireplace Express!With a legacy of over a decade in the industry, Fireplace Warehouse and Texas Fireplace Express stand as beacons of quality, innovation, and excellence. Whether you know us as Fireplace Warehouse in Colorado or Texas Fireplace Express in the Lone Star State, our commitment to exceptional products and unforgettable experiences remains unwavering. At Fireplace Warehouse and Texas Fireplace Express, we're not just in the business of fireplaces; we're in the business of creating moments that warm hearts and forge connections. Our products transcend mere functionality, weaving threads of warmth, connection, and cherished memories.Picture the enchantment of hosting intimate gatherings where the inviting glow of your home's centerpiece captivates guests. Shared stories meld with the ambient warmth, creating bonds that extend well beyond the evening. This is the magic that we invite you to be a part of.Our CultureOur journey isn't solely about products; it's about experiences, relationships, and personal growth. Texas Fireplace Express nurtures a culture of collaboration and inclusivity where teamwork flourishes and mutual support is celebrated. In this environment, extraordinary achievements are not just the goal but the norm, fostering personal and professional growth every step of the way.Join Our Future-Defining JourneyYour journey with us isn't just a job; it's a vital thread in a tapestry shaping tomorrow. At Fireplace Warehouse and Texas Fireplace Express, your skills, dedication, and aspirations find a home, fostering a culture of progress. Elevate your career with us, where collaboration, innovation, and excellence are our compass. Fireplace Warehouse and Texas Fireplace Express are your canvas for making a remarkable difference and creating a legacy that resonates with every customer we serve. Together, we'll craft remarkable experiences that touch lives and leave a lasting impact.
