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SalaryJob Description
Embodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Division of Auxiliary and Business Services has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Auxiliary and Business Services strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us.
The Fleet Services team are the friendly folks responsible for managing our university's rental vehicle fleet, which boasts approximately 150 state vehicles. The Customer Service Representative (CSR) for Fleet Services serves as the face of the office, frequently as the first point of contact for our customers. The CSR is responsible for standard Customer Service activities such as answering customer phone calls, emails, and assisting customers as needed. The CSR also supports Fleet Services operations by managing multiple aspects of the vehicle reservation process, monitoring driver profiles in the Fleet Commander system and answering policy and procedure questions. The incumbent will also work with the operations coordinator, shop supervisor, and outside vendors for vehicle repair and maintenance issues, provide administrative support to the Records Manager, and serve as backup to other positions in the office as needed to support continuing operations. The anticipated schedule is Monday through Friday, 10am - 5pm (6 hours per day with 1 hour for lunch break).
Required Qualifications
- Strong computer knowledge including proficiency with Microsoft Office applications, such as Excel, Word and Outlook.
- Proven experience providing a high-caliber Customer Service.
- Ability to maintain confidential and sensitive information.
- Strong organizational, time management, communication, and problem-solving skills.
- Ability to perform detailed work with a high degree of accuracy, and to work independently with minimal supervision in a fast-paced environment.
- Ability to interact effectively in a team environment with a diverse group of people.
- Ability to facilitate the resolution of incidents between individuals, departments, and agencies
- Basic knowledge and familiarity with standard vehicle features and their operation.
- Ability to ask effective clarifying questions in response to customers’ concerns about vehicle functions and clearly relay that troubleshooting information to mechanics.
Preferred Qualifications
- Experience preparing a variety of reports for management.
- Knowledge of university and/or fleet policies and procedures.
Appointment Type
Regular
Salary Information
Commensurate with education and experience
Review Date
Rolling review of applications as they are submitted. Open until filled.
Additional Information
The selected candidate will be required to successfully complete a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Dan Taggart at dtaggart@vt.edu during regular business hours at least 3 business days prior to the event.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
