Address
Form of workJob Title: Customer Service Representative
Department: Customer Service
Location: On-Site
Shift: Monday - Friday, 8:00 AM - 5:00 PM
Wage: Starts at base of $22.93 per hour
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Company Overview: At Bob’s Red Mill, we inspire joy with wholesome foods. Since 1978, we have been leading the natural foods industry by providing our customers with good food that makes them feel great. Wholesome means ensuring our food is of the highest quality, empowering and supporting our diverse group of employee owners, respecting our planet, and bettering our communities. We believe that joy is for everyone.
We believe taking care of our community starts with giving our employee owners the resources to take care of their physical, mental, financial, and future well-being by offering a leading benefits package.
- Medical, Dental, and Vision Insurance
- 401k, Profit Sharing Program, and Employee Stock Ownership Program (ESOP)
- Paid Holidays & Vacation
- 25% Retail Store Discount
- Employee Assistance Program – counseling, legal issue support, financial guidance, and more.
- Tuition Reimbursement
- Childcare Discounts
- And MORE!
Position Overview: The Customer Service Representative is responsible for assisting customer with order entry and invoicing, product knowledge questions and concerns via customer contact through phone calls, e-mails, faxes and letters.
Essential Job Functions:
- Performs data entry and invoicing of orders received from our customers by phone, e-mail, mail or fax.
- Responds to product knowledge questions, and customer complaints and concerns.
- Facilitates the shipping and tracking of customer orders.
- May perform the duties of receptionist in his/her absence.
- Complies with all company policies and procedures and operates all equipment in a safe and food-safe manner.
- Complies with Bob’s Red Mill food safety policies and procedures including adherence to FDA regulations and Good Manufacturing Practices (GMPs).
- Performs other tasks and duties as assigned.
Supervisory Responsibilities:
- This position reports to the Customer Service Manager.
Knowledge, Skills and Abilities:
- Has a strong working knowledge of utilizing the internet for information access.
- Extensive Customer Service experience in retail sales and services.
- Possesses a patient and calm demeanor.
- Possesses strong verbal and written communication skills via phone, email and in person.
- Ability to type and write concisely with correct grammar, spelling and punctuation.
- Ability to multi task in a busy office.
- Experienced in the use of common office equipment, fax, copy and postal machines.
- Ability to work well individually and as a member of a team.
- Understands basic computer functions and is skilled in the use of Microsoft Word and Outlook.
- Must be able to focus on the task at hand, sometimes within a noisy office work area.
- Demonstrates Respect, Teamwork, Accountability, and Determination.
- Ability to work in an environment where exposure to potential food allergens is or may be present.
Qualifications:
- High school diploma or equivalent required.
- Previous experience as a Customer Service Representative and/or sales role with the general public required.
Physical Demands:
- Frequently requires the ability to lift and stack products weighing up to 25 pounds.
- Position requires the ability to sit for up to 2 hours at a time.
Work Environment:
- The primary work environment for this position is within the office setting. There are no adverse conditions associated with this position.
