Customer Service Representative

Lincare is the nation’s leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Service Representative for our Tucson, AZ Office.

This position is primarily responsible for accurately and thoroughly processing time sensitive patient orders and providing clear and timely communication. This position is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions.

Responsibilities include the following:

• Responds to telephone inquiries and orders from patients and referral sources.
• May assist walk-in patients with the selection of equipment, supplies, and services.
• Determines resolution of patient and referral inquiries, questions, or concerns. Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate.
• Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for services.
• Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method and provides instructions for receiving delivery.
• Understands and abides by Accreditation Commission for Health Care (ACHC) requirements.
• Performs other duties as assigned.

Qualifications:

• Minimum of a High School diploma or GED required
• Medical Office or Insurance Verification experience preferred
• Strong organization and communication skills
• Good computer skills which includes the use of email and internet and entering of data
• Ability to type a minimum of 30 words per minute

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person