Customer Service Representative

NOW HIRING 1st Shift Customer Service Representative starting at $24.00 per hour

Join the #1 logistics company in the world: DHL Supply Chain

OurEdgerton, KS facility is growing, and we're looking for world-class people like you!

We are currently looking for Customer Service Representativeto join our 1stshift team!

This position will be responsible for but not limited to:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

WHAT WE OFFER:

• Wages at $24.00per hour with an annual increase possible.
• Eligible for attendance bonuses
• Work schedule: Monday -Friday
• Weekly pay available
• Overtime available based on customer volume
• Excellent medical, dental, vision, and prescription
• Paid Time Off available day one
• 401(k) with a generous company match
• Tuition reimbursement program

WHAT WE SEEK:

• Preferred experience in SAP and CargoWise
• Must be detail-oriented, and a team player
• Looking for someone who can maintain a positive relationship with the customer.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Brand: DHL
Address: 4950 S. 6th Street Milwaukee, WI - 53221
Property Description: 4053 - Milwaukee WI MWRC
Property Number: 4053