Customer Service Representative

Job Title: Customer Service Representative

GameDay Men's Health

Location: GameDay Poway or San Diego Office

About GameDay Men's Health:

GameDay Men's Health is a leading provider of men's wellness products and services, dedicated to helping men optimize their health, vitality, and performance. We offer a range of supplements, fitness programs, and personalized wellness solutions designed to empower men to live their best lives.

Position Overview:

We are seeking a motivated and enthusiastic Customer Service Representative to join our team at GameDay Men's Health. The ideal candidate will be passionate about providing exceptional Customer Service and assisting our valued customers with inquiries, concerns, and product information.

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing accurate information and solutions to resolve issues.

- Process customer orders, returns, and exchanges efficiently and accurately, ensuring customer satisfaction and adherence to company policies.

- Assist customers with product selection, offering personalized recommendations based on their needs and preferences.

- Handle customer complaints and concerns with empathy and professionalism, escalating complex issues to the appropriate department when necessary.

- Maintain up-to-date knowledge of GameDay Men's Health products, promotions, and policies to provide accurate information to customers.

- Collaborate with other departments, such as sales, marketing, and logistics, to ensure a seamless customer experience.

- Keep detailed records of customer interactions and transactions using our CRM system.

- Identify opportunities for process improvement and contribute ideas to enhance the overall Customer Service experience.

Qualifications:

- High school diploma or equivalent; college degree preferred.

- Previous experience in Customer Service or sales.

- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.

- Strong problem-solving abilities and the ability to think quickly on your feet.

- Empathy and patience when dealing with customer concerns and complaints.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Proficiency in Microsoft Office and experience with CRM software is a plus.

- Passion for health and wellness is desirable.

Benefits:

- Competitive pay commensurate with experience.

- Comprehensive health benefits package.

- Opportunities for professional development and advancement within the company.

- Employee discounts on GameDay Men's Health products and services.

- Positive and supportive work environment with a dynamic team.

If you are passionate about helping others achieve their health and wellness goals and thrive in a customer-focused environment, we encourage you to apply for the Customer Service Representative position at GameDay Men's Health. Join us in making a difference in the lives of men everywhere!

Job Type: Full-time

Pay: $19.17 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• San Diego, CA 92108: Relocate before starting work (Required)

Work Location: In person