Customer Service Representative

POSITION SUMMARY:
This position is responsible for delivering timely and accurate information to internal and external customers, representing DSC externally and being the customer advocate internally. All employees are expected to participate in the continuous improvements of DSC in addition to the areas of responsibility listed below; these areas are intended to be broad scope and may be changed/revised as necessary.
ESSENTIAL DUTIES & RESPONSIBILITIES:
QUOTATIONS:

• Receive, price, and return requests for quotations within defined criteria.
• Perform routine follow-up to determine success or failure, track competitive market information (backlog, pricing, competitor backlog)
• Enter won quotations in tracking system in order to provide vision to backlog and forecasts.

ORDER ENTRY

• Obtain necessary information from customer to enter an order.
• Enter and review all orders processed.
• For 100% accuracy, send acknowledgements to the customer.
• Make any and all necessary changes and updates to the order.

SCHEDULING

• Obtain an accurate material requirements delivery schedule from customers and provide that information to scheduling.
• Provide influence and control over customers' expectations regarding our ability to meet specific demands.

PURCHASING

• Obtain product lead times from necessary parties and provide to customer within defined criteria.
• Work with purchasing to obtain lead time information from outside vendors.
• Provide realistic forecasts and delivery requirements to purchasing based on information retrieved from the customer.

LOGISTICS

• Provide an accurate delivery schedule to traffic far enough in advance for trucks to be secured.
• Communicate information to shipping regarding what product to ship on each truck.
• Secure all information necessary for proper dispatch (location, job contact, hours).
• Have a firm understanding of logistical capabilities primarily LTL & flatbed loading, timing, and distribution capabilities.

RELATIONSHIP

• Build a strong positive relationship with the customer by demonstrating value, initiative, position, influence, and supporting DSC.
• Obtain a level of communication with the customer that allows access to all levels within their organization and provides a mutual respect for those involved.

ACCOUNTING

• Understand and assist in meeting both cash gap and earnings target.

TECHNICAL PRODUCT KNOWLEDGE

• Obtain, understand, and relay all DOT specifications for those products we supply within your specified geographic region. Provide internal and external customers with that information as needed.
• Provide product drawings and submittal information to customers as needed.
• Be familiar with AASHTO and ASTM specifications regarding products, or where and how to find the information.

PHYSICAL DEMANDS:

• Low physical effort required to sit, stand at files, bend, stoop, lift, and walk.
• Maximum unassisted lift 35 lbs, average lifts less than 10 lbs.
• Requires ability to use a keyboard, monitor and calculator.
• Requires the ability to communicate verbally, both in person and on the telephone.

WORK ENVIRONMENT:

• Inside average office environment.
• Average office noise levels.
• No personal protective equipment required.
• Ambient temperature between 68• and 76•

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)