Address
Form of workDuties/Responsibilities:
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Receive, verify information, enter, and acknowledge all purchase orders received; make changes or cancel orders/back orders per customer requests; process customer new parts and revision changes.
- Obtain customer feedback and communicate with upper management regarding customer/order issues.
Required Skills/Abilities:
- Proficient computer skills (Microsoft applications) with the ability to learn new software
- Strong verbal and written communication skills.
- A high attention to detail with the ability to multitask, prioritize and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
Education and Experience:
- High school diploma, GED, or higher education.
- Experience in Customer Service preferred
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
