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Form of workCustomer Service Representative
Do you like working in a fast-paced environment? Are you looking for work in the Jeffersonville Area? Qualified Staffing has a Lawn Care Manufacturing company hiring for a Customer Service Representative. This is a DIRECT HIRE opportunity!
Schedule:
- Monday through Friday: 8:00am-5:00pm
- Overtime will be offered based on needs
Pay Rate:
- $20-$24 per hour depending on experience
Summary:
The Customer Service Representative is responsible for the facilitation of orders across all product brands and among a variety of customer types. The incumbent will utilize e-mail, phone, fax, and chat to positively assist customers by responding to product-related inquiries.
Responsibilities:
- Demonstrate a strong Customer Service orientation in all dealings with others. All encounters acted within a “Win-Win” framework.
- Efficiently deal with and resolve a wide variety of customer issues pertaining to all Brinly products across all brands.
- Clearly communicate ideas relating to orders and technical product issues and information.
- Communicate clearly and effectively via e-mail (written), voice (expressive), chat (written) and CRM applications/tools (written) pertaining to a variety of product-related issues: assembly, installation, troubleshooting, parts, warranty, order/pricing, freight, etc. Primary communications via all modalities will be in English.
- Perform order entry of customer information relating to orders, quality, etc.
- Resolve warranty issues and process returns.
- Collect and disseminate technical and quality information/feedback to other departments and groups within Brinly-Hardy Co.
- Develop and maintain a strong technical knowledge of all Brinly & Spyker product lawn and garden & turf equipment and processes to ensure a high level of assistance to customers.
- Participate in sales promotions by contacting existing and potential customers.
- May participate in trade shows, customer meetings, and product demonstrations as required.
- Will provide technical expertise as needed in marketing, sales, R&D, engineering, and manufacturing departments.
- Participates in continuous improvement projects.
Qualifications:
- High school diploma or GED
- Lean manufacturing training a plus
- Quality assurance, Quality management training preferred
- Experience with Customer Service technologies, including phone and chat system supports.
- Strong data entry/order entry skills (speed/accuracy)
Apply today!
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