Customer Service Representative

Job Summary:

Simply Whispers is an online retail store that specializes in jewelry. They are seeking a Customer Service Representative to interact with customers to address their concerns, answer their questions and assist them with their needs

Responsibilities:

· Manage incoming phone calls, emails, and chats

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid, and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines, and policies

· Take the extra mile to engage customers

Skills:

• Oral Communication Skills

• Written Communication Skills

• Reading Skills

• Technical Communication

• Customer Service

• Professionalism

• Filing

• Organization

• Planning

• Math Aptitude

• Computer Literacy

• Keyboard Skills

Education/Experience:

High School Diploma or Equivalent. Prior related work experience helpful. Prior experience with Customer Service required.

Job Type: Full-time, 8 hour shift, M-F

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Attleboro, MA 02703: Relocate before starting work (Required)

Work Location: In person