Customer Service Representative

Job Summary:

The Freight Coordinator/CSR's primary focus is maintaining a positive relationship with assigned customers, ensuring proper order entry and negotiating suitable appointment times.  
Schedule: Monday-Friday, 4:30AM-2:30PM EST. 

Duties & Responsibilities:

• Performing or supervising the handling of all freight from shipper to receiver.
• Developing and maintaining a customer base according to geographic area.
• Communicating all service issues to the customer promptly.
• Selecting loads effectively through dedicated lanes, brokerage, and customer needs.
• Booking freight in each assigned area to ensure a balance of trucks and loads.
• Maintaining positive customer and driver relations.
• Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.
• Attend meetings to improve problem accounts and service issues.
• Coordinating schedule changes with salespeople, customers, and company departments according to customer requirements.
• Provides services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.
• Handling customer correspondence, complaints, and inquiries for each account in their territory.

Requirements:

• High school diploma or equivalent in education, paired with professional work experience.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information with high levels of accuracy and energy.
• Computer proficiency and ability to navigate between multiple programs.
• Displays and demonstrates an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment. 

Company Overview

For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization runs two forward facing brands (Hirschbach & John Christner Trucking (JCT)) which generate a combined $1.2 billion in revenue and have become the 2nd largest refrigerated carrier in North America.

The companies collectively provide the highest level of service in the industry and offer a breath of services to our customers. Hirschbach & JCT have a tenured history paired with a future of growth and opportunity.
Compensation & Benefits:

• Opportunity to earn bonuses!
• Full comprehensive benefit package!
• 120 hours of Paid Time Off earned on your first day!
• 401 (K)

• Our fitness funplex with full gym, onsite free fitness instructor and yoga classes. Bonus perk with indoor pickle ball and basketball courts
• Weekly on-site chiropractor and massage therapist
• Weekly on-site barber
• On-site daily coffee truck, salad/soup bar and lunch service
• Casual work environment with tremendous upward potential

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