Customer Service Representative

An esteemed HVAC contractor in the North Andover, MA area is seeking a dedicated Customer Service Representative.
This role is pivotal in maintaining the company's commitment to top-tier service, offering a unique opportunity for a skilled professional to contribute to a vibrant team.
Responsibilities:
* Effectively handle incoming communication, ensuring customer inquiries and issues are addressed with a high degree of satisfaction.
* Generate and follow up on sales leads to expand customer base.
* Collaborate with field staff and sales professionals to enhance customer engagement and service delivery.
* Process customer requests, maintaining detailed records of interactions.
* Continuously update product knowledge to provide accurate information and support to customers.
* A minimum of 3-5 years in a Customer Service role, showcasing exceptional communication and organizational skills.
* Demonstrated ability to remain composed and efficient in challenging situations.
* A dynamic and encouraging personality, coupled with a professional and self-motivated attitude.
* Proficiency in Microsoft Office and general computer skills.