Customer Service Representative

Job Description

Join Held Insurance Agency, a customer-focused insurance agency that prioritizes exceptional service. With our headquarters located in Mt. Prospect, Illinois, and offering a hybrid remote work environment, we combine the convenience of remote work with the warmth of community connection. As a Customer Service Representative at Held Insurance Agency, you will play a vital role in building lasting relationships with our valued policyholders. You'll be the first point of contact, assisting customers with inquiries, claims, and policy changes. Your dedication to delivering top-notch service will contribute to our mission of providing peace of mind to our clients. At Held Insurance Agency, we value collaboration, growth, and cultivating a positive work environment. If you thrive in a dynamic setting, enjoy helping others, and are committed to delivering exceptional Customer Service, we invite you to join our team. Apply now!

Salary: $16.00 - $24.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Work from Home

Evenings Off

Retirement Plan

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Customer Support: Assist policyholders with inquiries, changes to their policies, and resolving issues in a professional and timely manner.Claims Assistance: Guide customers through the claims process, providing accurate information and support every step of the way.Policy Updates: Process policy changes and updates, ensuring accurate and up-to-date information for policyholders.Problem Solving: Identify and address customer concerns, finding appropriate solutions within company guidelines. Relationship Building: Build and maintain positive relationships with policyholders, ensuring their satisfaction and loyalty.Continuous Learning: Stay informed about insurance products, industry trends, and company policies to provide accurate and up-to-date information to customers.

Customer Service Experience: Previous experience in a Customer Service role, preferably in the insurance industry. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers. Problem-Solving Abilities: Proven track record of effectively resolving customer issues and finding solutions. Adaptability: Ability to work both in a hybrid remote work environment and in an office setting as needed.Team Player: Collaborative mindset, with the ability to work well within a team and support colleagues.Knowledge of Insurance: Familiarity with insurance products, policies, and procedures is a plus.