Customer Service Representative 6-E8

This position serves as the primary customer contact in a Collection Services Bureau (CSB) service center environment utilizing knowledge base and case management tools to assist customers. This employee interacts with taxpayers/debtors and their authorized representatives via the telephone and written correspondence, including handling escalated inquiries from customers and the CSB contracted private collection agency. In accordance with established service center standards, this position provides assistance regarding the resolution of delinquent state agency debts and the collection process. This position utilizes knowledge base information from CSB systems to answer customer inquiries regarding departmental policies, procedures, and some points of law. This employee also utilizes CSB systems to update and retrieve account information regarding delinquent state agency debt accounts and complete work queue items as assigned.
Position Description
Treasury Careers (michigan.gov) - Learn more about why Treasury is a Great Place to Work!
Education
Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Please attach a cover letter and detailed resume to your application.

This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required.

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews will likely occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at:
http://www.michigan.gov/documents/mdcs/TreasuryCustomerServiceRepresentative_178767_7.pdf
Employment Type: Permanent Full Time