Customer Service Representative

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner. Candidates must be professional and polite. Good phone etiquette is required. We offer a 4 day work week, 10am - 8pm schedule.

Duties:
- Answer incoming customer inquiries via phone
- Answer customer questions for claim filings
- Resolve customer complaints or issues in a calm and professional manner
- Maintain accurate customer records and update information as needed
- Perform data entry tasks to update customer information in the system

Requirements:
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in English; bilingual in Spanish is a plus
- Previous experience in Customer Service or related field preferred
- Ability to work well in a team environment

If you are a dedicated individual with a passion for providing exceptional Customer Service, we would love to hear from you. Candidates must be able to travel to the Metro Detroit area for one week of on site training. Apply today to join our dynamic team of Customer Service Representatives!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person