Customer Service Representative

Exergen Corporationis the recognized world leader in medical non-invasive temperature technology. Exergen invented and manufactures non-invasive temperature measurement devices providing lower cost, higher accuracy, less invasiveness, and greater reliability than ever previously possible.

Our Temporal Scanner™ is the most efficacious, non-invasive thermometer ever created. Exergen holds over 100 issued and pending U.S. and foreign patents, and is the only manufacturer of retail medical thermometers in the U.S. Presently, half of hospitals and pediatricians currently use the Exergen Temporal Scanner, and well over 12 million consumers use one at home.

Founded by Harvard-research scientist, Dr. Francesco Pompei, over three decades ago, Exergen Corporation is based in Watertown, Massachusetts, USA.

Customer Service Representative

Essential Functions & Responsibilities (Other Functions May Be Assigned)

Under direct supervision, provides front-line support for customer inquiries, order processing, and assists in serving as an in-house resource for the sales operation.

• Respond to customer inquiries via phone and email
• Process all direct orders received via EDI, e-mail, fax, and phone in our ERP system
• Document customer complaints and feedback
• Issue Return Material Authorizations
• Maintain excellent customer relations
• Follow-up with customers on any PO discrepancies, Backorders, and Confirmations
• Interact with multiple departments (Sales, Marketing, Shipping, Finance, Production etc.)
• Misc. administrative duties (i.e. filing, scanning, archiving, etc.)
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures
• Assist and provide customer with product solutions, recommendations, and troubleshooting methods
• Perform other work-related duties as assigned

Qualifications / Experience Requirements

· High school diploma or Associates Degree

· 2 years of Customer Service experience, preferably in a medical device, pharmaceutical or comparable regulated environment, or an equivalent combination of education and experience

· Strong oral, written and interpersonal communication skills required

· Typing 50+ WPM

· Competence with Microsoft Office (Word, Excel, Outlook) experience desirable

· Keen attention to detail and the ability to manage multiple tasks and deadlines are also required

Soft Skills

· Effective communication

· Must work collaboratively with others

· Strong attention to detail

· Must be reliable and punctual

· Demonstrate positivity, creative and critical thinking

· Open to feedback and coaching

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Must be a U.S. Citizen or Nonresident Alien

Work Location: In person