Customer Service Representative-

We are a five time NC best employer to work for, looking for a production/Customer Service assistant to join our family!

At Falcone Crawl Space & Structural Repair, we pride ourselves on a culture of excellence and our focus is on safety, Customer Service, repair quality and Falcone company values. We’re obsessed with our mission: to give every Carolinian a strong foundation.

Job Responsibilities:

· Assist customers and trade partners with scheduling and job status questions by phone, email, and chat

· Create and maintain accurate records related to sales appointments and jobs

· Job start date communication and confirmations with Customers

· Track production payments based on crew notes and updates

· Request/Renew 811 tickets and maintain the calendar to keep track of requests

· Add necessary job tags to jobs using House Call Pro

· Hotel bookings and CC authorization forms

· Scheduling and tracking inspections and permits

· Coordinate HVAC/Plumbing/Electrical

· Other data entry and customer support functions as needed

Qualifications:

· 3 years of Customer Service experience in an office setting

. 2 years of office experience (preferably in a construction type environment)

· Some management and leadership qualities

· Familiar with Microsoft Office; Word, Excel, Outlook

· Organized and can effectively prioritize

· Positive attitude and willingness to pitch in where needed

· Clear and pleasant speaking voice

. learns quickly and team player

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 3 years (Required)
• Office: 2 years (Required)

Work Location: In person