Customer Service Representative

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?
Join the Paul Davis Team!
CSR - Customer Service Representative
Salary: $40,000 - $47,000 per year
The CSR will work within our Sales, Emergency Services (Mitigation) Department and/or our Reconstruction Department. The CSR will work as a Liaison for the client to identify project requirements and specifications. The CRS will administer and organize jobs and support team members as assigned.

• Medical, Dental, Vision & 401(k) benefits
• Paid Holiday, Vacation & Sick Days
• Cell Phone Allowance
• Vehicle Allowance
• Paid maternity leave, paternity leave, adoption leave
• Advancement Opportunities

RESPONSIBILITES:

• May support Mitigation Manager, Reconstruction Production Manager or Project Director when needed
• Answer incoming calls on office and mobile lines
• Complete intake for new losses
• Collaborate with clients, customers and vendors
• Complete job notes in operating systems
• Complete compliance tasks in main operating systems
• Create new loss (jobs and projects) files
• Create and send invoices for jobs/projects
• Maintenance and filing of job files and project documentation
• Run reports in main operating system, RMS
• Confirm that the current jobs are on schedule
• Coordinate job/project schedules, resources, equipment, and labor
• Liaison with clients to identify and define jobs
• Ensure the client's needs are met from start to completion of job
• Assist Project Managers with job updates and job information
• All other duties as assigned

Competency - Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Customer Service Skills
• Communication skills
• Typing skills
• Administration skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, ADP, Sage, SharePoint, TPA's, and One Drive
• Ability to create documents and invoices
• Ability to answer and communicate with customers over the phone
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Ability to work independently
• Ability to coordinate multiple jobs within the same time frame
• Stress Management and Composure
• Maintain a level of confidentiality

Required Education and Experience:

• High School Diploma or GED required Customer Service experience
• Three plus years' experience in an Administrative position

Preferred Education and Experience:

• Associate Degree Preferred
• One or more years' experience within the restoration industry or related industry

Physical Requirement

• Must be able to stay in a stationary position up to 100% of the time
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
• Must be able to observe and perceive information on a computer and documents Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs

Make an impact nowPaul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Disclaimer: Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Compensation: $40,000.00 - $47,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results