Customer Service Representative

Pride Health is seeking candidates for a Customer Service Rep. role opportunity based out of Columbia, MD 

This is a 6 months assignment.

Shift time is M-F US 1st Shift 

Responsibilities

• Approve the resolution of customers¢ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Act as escalation point for clients/customers.
• Approve the referral of unresolved customer grievances to designated departments for further investigation.
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.
• Report on call center activities to executive level management.

Skills & Qualifications  

• Customer service skills and interpersonal skills.
• Expert ability to work independently and manage one time.
• Expert ability to accurately document and record customer/client information.
• High school diploma or GED required.

Interested? Apply today!
Pay Range: $27/h - $38/h*
(*Pay offered will be based on experience, expertise, and education.)