Customer Service Representative

Our company is currently hiring a well-organized and friendly Customer Service Representative to handle customer inquiries. You will be responsible for researching question/issues, as well as related tasks. You will collaborate with our sales team to handle objections and facilitate high customer satisfaction levels. As a Customer Service Representative, you should be well versed in client products to answer questions accurately and efficiently. We expect you to be a good communicator with excellent interpersonal skills, able to create rapport with clients. Your goal is to help our company resolve customer problems quickly while making them feel valued.

Responsibilities:

• Assist customers in the selection of merchandise by providing product information and processing sales orders.
• Ensure customer satisfaction by handling complaints and resolving problems in a timely manner.
• Collaborate with other departments, such as sales and marketing to handle all customer needs.
• Provide advice and recommendation to customers, such as tailoring orders or replenishment items.
• Comply with the required sales techniques (e.g. motivational interviewing).
• Ensure customer data is up-to-date and accurate, so that all customer information is available at all times (e.g. address, order history etc.).
• Assist with any clerical duties in support of the sales representatives and other Customer Service staff (e.g. preparing reports and documentations).

Job Types: Full-time, Part-time

Pay: $2,400.00 - $4,200.00 per month

Expected hours: 40 – 50 per week

Benefits:

• On-the-job training
• Professional development assistance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person