Customer Service Representative

Pentec Health is hiring a Customer Service Representative for our corporate office to answer and triage phone calls received to our main phone number and distribute accordingly throughout the company based on the nature of the phone call.

This is a first shift full time position,

Essential Duties & Responsibilities:

• This position will oversee, answer, and triage phone calls to our main company phone number.
• Utilize proper telephone etiquette to respond to patient inquiries and requests to speak with other service areas of the company.
• Acts as liaison between patients/customers and service areas to ensure they receive the highest quality service during their phone call interactions.
• Provides feedback to Patient Services Manager.
• Perform other duties, special projects as assigned

Skills, Competencies and Experience:

• Strong communication skills
• Demonstrated strong Customer Service and interpersonal communication skills
• Strong writing and composition skills
• Proficient desktop skills, including Excel, Word, internet etc.
• Composure
• Ability to work in a team environment
• Strong organizational skills
• Problem Solving
• Action Oriented

Education, Certifications, Trainings:

• 1 year Customer Service Experience required
• 2-5 years’ experience working within a healthcare company / Customer Service preferred

Physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to travel via car, train or plane, stand, sit, walk, see, hear, use hands and fingers regularly, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 40 pounds.

Pentec Health offers a comprehensive compensation and full benefits package. The estimated hourly pay for this role is a minimum of $20.00. Actual pay will be based on several factors such as qualifications and skills for the role plus geographic location.

Benefits may include but are not limited to medical, dental, vision, 401k match, PTO, paid holidays, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Pentec Health, Inc. is committed to maintaining workplaces that are free from illegal drugs, controlled substances, and/or alcohol.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.