Customer Service Representative

Do you desire to make an impact on the lives of animals as well as your community? Join our small animal clinic and become a member of our team of animal enthusiasts.

Our Customer Service Representatives (a.k.a. Receptionists) are responsible for more than just answering the phone! They have to differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check-out patients, process payments, manage client financial information, and communicate information between clients and staff.

Qualities and Responsibilities of a CSR:

• Enjoys working with a diverse group of team members and clients.
• Is caring, friendly, and efficient.
• Creates a warm and welcoming impression by greeting customers and making them feel at home.
• Remains professional and courteous while handling multiple tasks with many interruptions.
• Firmly believes in the quality of care provided and communicates this sense of assurance to clients.
• Understands our services and recommendations and clearly communicates them to clients.
• Empathizes with clients.
• Respond to all complaints in a friendly and professional manner.
• Remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Can remain calm and collected in the face of emergency situations.
• Answer any questions the customers may have
• Keep a clean work area to maintain a tidy work environment

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Ultimately, it is our Customer Service Representatives that create the first and last impression on our clients, and we expect each of them to make the best impression possible with every interaction.

The importance of this role cannot be over-emphasized.

Requirements:

• Education equivalent to the completion of the 12th grade
• Knowledge of general office practices and procedures, Customer Service Representative (Receptionist) duties, telephone techniques, and general computer skills
• Ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment
• Ability to complete assigned tasks in the time allotted without direct supervision
• Ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills
• A commitment to outstanding client service
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day
• Preferred: Knowledge of veterinary medical terminology and procedures
• Preferred: Experience assembling and obtaining patient records
• Preferred: Two years’ recent experience in an office or medical environment, with increasing responsibilities

Benefits:

We offer many great benefits, including:

• On-line scheduling through Homebase
• Employee discount
• Health, Dental, and Vision insurance
• Paid time off
• Parental leave
• Professional development assistance
• An IRA retirement plan

Shifts Available

• Monday to Friday
• Day shift = 7am to 5pm
• Every other Weekend

We are looking forward to hearing from you.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Dental insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Application Question(s):

• Do you have any experience in a fast-paced environment that uses a multi-line phone system?

Experience:

• Customer service: 1 year (Preferred)
• Conflict Resolution: 1 year (Preferred)

Work Location: In person