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SalaryTraining is in-office five days a week for six weeks. Hybrid work is available approximately 30 days after training if performance metrics are met.
Training work hours are 8:00 - 4:30 Monday - Friday.
Post training work hours are 8:30 - 5:00 Monday - Friday.
Qualifications:
- Requires a high school diploma or equivalent
- Prior dental office experience and/or dental or medical insurance experience is preferred
- Requires use of standard office equipment, and equipment requiring simple set up and adjustments to include word processing equipment.
Competencies:
- Proficient computer skills and data entry skills
- Comfortable with current technology with ability to navigate multiple screens, use Teams and/or Zoom, etc.
- Solid Customer Service, problem solving and conflict resolution skills
- Research skills and attention to detail
- Solid written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel and the general public
Responsibilities:
- Responsible for responding to a high volume of inbound calls from dental offices (dentists and office staff), members, group administrators, etc.
- Interfaces and communicates with internal customers such as Group Administration, Individual Administration, Electronic Eligibility, Client Services, etc.
- Effectively and patiently listens to questions / concerns provided to them and responds in a timely and accurate manner
- Adheres to call audit guidelines and principles and achieves operational expectations specific to Availability, Call Quality with emphasis on Average Call Handle Time and other defined individual and departmental metrics
- Documents and maintains systematic records of calls. Records are entered in a clear and concise manner in order that they be effectively interpreted by any internal team member
- Escalates calls as appropriate following internal guidelines and processes
- Responsible for researching issues in order to respond appropriately and accurately to claims related questions
- Accountable for following all Federal, State, Compliance and HIPAA guidelines
- May be called upon to assist other departments on a short term (30-60 days) basis
- Other duties and projects as requested / assigned
Working Conditions:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
- Ability to perform the essential functions of the job with or without a reasonable accommodation.
- No physical effort beyond that is typically required in a normal office environment.
- Requires flexible time schedule. The potential for tight deadlines or time periods of high workload might require additional hours.
- Regular exposure to a computer screen.
- This position is a hybrid role that requires one or more days in the office (after training) based upon the needs of the organization.
Delta Dental of Colorado offers a comprehensive compensation and benefits package. Some of the highlights from our benefits package include:
- Generous PTO
- 11 paid holidays
- 6 paid illness days
- Three affordable medical health plans
- Fantastic dental insurance plan
- Vision and hearing plan
- 401(k) match with immediate vesting
- Supplemental retirement savings plan
- Company-paid life insurance, short-term disability, and long-term disability policies
- Wellness program
- Tuition reimbursement
- ECO Passes for team members (we are near a light rail station!)
- Paid volunteer time off
Salary Range: $42,848 - $51,584
Posting Close Date: (March 15, 2024)
Delta Dental of Colorado is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.
