Address
Form of work
SalaryCustomer Assistance: Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing concerns and providing solutions in accordance with Royal Bearing Inc. Customer Service standards.
Order Support: Assist customers with order placement, tracking, cancellations, and modifications, ensuring accuracy and efficiency throughout the process.
Issue Resolution: Investigate and resolve customer complaints or issues regarding products, orders, payments, or deliveries, striving for swift resolution and customer satisfaction.
Product Knowledge: Develop a thorough understanding of Royal Bearing Inc. products, services, policies, and procedures to effectively assist customers and provide accurate information.
Documentation: Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in accordance with company guidelines.
Feedback and Improvement: Proactively identify trends, recurring issues, or areas for improvement in Customer Service processes and communicate feedback to relevant stakeholders.
Qualifications:
Previous Customer Service experience, preferably in a retail or e-commerce environment.
Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
Strong problem-solving abilities and the ability to remain calm and courteous under pressure.
Proficiency in computer usage and familiarity with Customer Service software and tools.
Flexibility to work a part-time schedule, including evenings, weekends, and holidays as needed.
High school diploma or equivalent; additional education or training in Customer Service is a plus.
Benefits:
Competitive hourly wage.
Flexible part-time schedule with remote work option.
Opportunities for growth and advancement within the company.
Employee discounts and perks at Royal Bearing Inc. and affiliated partners
Required qualifications:
- Legally authorized to work in the United States
Preferred qualifications:
- 16 years or older
