Customer Service Representative 1

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov: or click on the link here to view 'Our DES' video. Come Join the DES Team!
If you enjoy helping people and being recognized for your efforts, a CUSTOMER SERVICE career at the Arizona Department of Economic Security (DES) is the job for you.
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative in our Tuba City Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will also update and input data into the automated system. This is an in-person, on site-position.

Essential Duties and Responsibilities include but are not limited to:

• Provide excellent CUSTOMER SERVICE to the public by providing support and information.
• Provide support to office staff members.
• Obtain preliminary information for screening purposes.
• Update and input information into the automated system.
• Log and track information.
• Issue Electronic Benefit Transfer (EBT) cards.
  

Knowledge of:

• Computer skills; Typing and data entry.
• Google suite applications.
• Office procedures and practices.
• Customer Service Techniques.

Skills in:

• Excellent listening, oral and written skills.
• Great communicator.
• Organization.
• Problem solving.
• Interpersonal and relationship skills.

Ability to:

• Utilize a variety of office equipment.
• Navigate through multiple computer systems/programs.
• Multitask.
• Work in a fast-paced environment.
  

The ideal candidate for this position will have:

• Ideal candidate will have at least one-year experience in a direct contact position working with or providing CUSTOMER SERVICE, answering questions, providing general information, and resolving simple procedural issues.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hire State employees are subject to and must successfully complete the Electronic Employment Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave  for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant to Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
  

Learn more about the Paid Parental Leave pilot program here.  For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Angelina Clerry at 928-637-0963 or at AngelinaClerry@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at 928-637-0963 or at AngelinaClerry@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.