Customer Service Representative

EMPOWER Broadband in Bracey, VA is seeking to hire a full-time Customer Service Representative to focus on Customer Service by handling customer accounts, troubleshooting issues, and promoting Broadband in the communities we serve. Do you have experience working in Customer Service? If so, read on!

This Customer Service position comes with competitive pay. We also offer generous benefits including medical, vision, dental, both defined benefit and 401(k) retirement plans, short-term disability (STD), long-term disability (LTD), vacation, and sick leave. If this sounds like the opportunity that you've been looking for, apply today!

ABOUT EMPOWER BROADBAND

EMPOWER Broadband is a wholly-owned telecommunications subsidiary of Mecklenburg Electric Cooperative (MEC). MEC has deployed a fiber communications system that facilitates EMPOWER Broadband's offering of fiber-to-the-premises (FTTP) voice and internet services to rural residents across Southside Virginia. In addition to its fast growing rank of ultra-high-speed fiber broadband subscribers, EMPOWER Broadband continues to offer traditional phone services and internet over Digital Subscriber Lines (DSL) in some areas. In addition to providing its subscribers with ultra-high-speed internet access and voice services, EMPOWER Broadband strives to be an excellent corporate citizen that works diligently to enhance the quality of life in the communities it serves.

We look for talented associates who not only meet the job requirements of the position but those who are also willing and eager to give back to their community. At EMPOWER, you are not just an employee, you are part of a family and as such, you will receive the resources, education, and training to be the best in your field. Plus, we offer competitive compensation and excellent benefits.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you will be responsible for providing excellent Customer Service, assisting with customer accounts, acting as a liasion between customers and technicians, and promoting EMPOWER Broadband in the community.

. QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• A High School Diploma or GED is required. Associate's Degree in business, business administration, or a related field is preferred.
• Three years' experience in a public contact position, Customer Service, and general office work is required.

The selected candidate must satisfactorily pass pre-employment and random drug/alcohol screenings, participate in a drug-free workplace and have quality work ethic and safety record.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

This job description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

EMPOWER reserves the right to revise or change the job responsibilities as the need arises. This job description does not constitute a written or implied contract of employment, other than an "at will" employment relationship.