Are you a dynamic and customer-focused professional looking for an exciting career opportunity? Look no further! We're seeking a passionate CSR-Customer Service Representative to be the face of our company, providing top-notch service and driving sales growth. Join us in delivering exceptional experiences and making a difference in our customers' lives.
Responsibilities for the CSR-Customer Service Representative position include:
- Interacting with customers via phone, email, and chat to provide outstanding support and resolve inquiries efficiently.
- Cultivating relationships with customers to understand their needs and recommend tailored solutions.
- Assisting customers through the sales process, from product recommendations to order processing.
- Maintaining detailed records of customer interactions and transactions for future reference.
- Collaborating with the sales team to achieve sales targets and maximize revenue.
- Staying up-to-date with product knowledge to provide accurate information and offer informed recommendations.
- Identifying opportunities for process improvement and customer satisfaction enhancement.
- Handling customer complaints and escalations with professionalism and empathy.
- Keeping abreast of industry trends and competitors' offerings to stay competitive.
Qualifications for the CSR-Customer Service Representative position:
- Proven track record in Customer Service and sales roles, with at least 2 years of relevant experience.
- Exceptional communication skills, both written and verbal, with a customer-centric approach.
- Ability to actively listen to customer needs and recommend suitable solutions.
- Strong problem-solving skills and the ability to handle challenging situations with grace.
- Self-motivated and goal-oriented, with a drive to meet and exceed targets.
- Detail-oriented with excellent organizational skills.
- Team player who can collaborate effectively with colleagues.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- High school diploma or equivalent; bachelor's degree preferred.
Don't miss this opportunity to join a dynamic team and embark on a rewarding career as a CSR-Customer Service Representative. If you have the skills, drive, and passion to excel in this role, apply today and become an integral part of our success story!
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Benefits:
- Flexible schedule
- On-the-job training
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person