Customer Service Rep - Storage (Plano, Tx)

Westport Properties/US Storage Centers ("USSC") is a Top 10 self-storage management company in the country with over 13 million rentable square feet under management with hundreds of locations in multiple states. Founded in 1985, we have built a premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions.
Be a part of a Diverse, Equal and Inclusive team that values YOU as a person and what YOU can bring to OUR dynamic team! We're currently seeking hardworking and energetic self-starters to manage our storage facilities. Previous retail, restaurant, hospitality, and/or self-storage experience is a plus. Our outstanding Benefits Package includes multiple bonus programs, Medical, Dental, Vision and Life insurance, and an opportunity to GROW (Over 60% of our field leadership has been promoted from within!)
Must be comfortable traveling to our National Training Center located in Texas
Job Title: Assistant Manager
Reports to: District Manager
Direct Reports: None
Department: Operations
Location: This location will service the following locations: Plano - McDermott and Plano -Fulgham, TX- Here we GROW again!
FSLA Status: Non-Exempt
Position Status: Full-time
Work Schedule: 9:00-6:00PM - subject to change; must be able to work on weekends
Pay Range: $14.00 to $15.00 per hour
Travel: 10-25%of the Time
Benefits for Full-Time Employees:

• Paid Time Off
• Paid Holidays
• 401(k) Eligibility + employer match
• Health Benefits: Medical, Dental, Vision
• Life Insurance Policy
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors

The open position is a full-time position working with an opportunity for advancement with one of the leading providers of self-storage in the United States. This position contributes to facility profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction.
Here's a big list of details for those with questions about the position who want to read on and apply TODAY! Or meet with us to discuss you joining the team and we can show you around in person!
Key Essential Functions & Area of Responsibilities

• Responsible for the sales, marketing, occupancy, and delinquency management of the facility
• Provides outstanding Customer Service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries
• Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials
• General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing daily, weekly and monthly reports as required by management
• Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management
• Maintains all required tenant documentation in a neat and orderly manner as directed by management
• Controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices
• Cleans space(s) as vacated, hallways, and grounds as needed. Clean office and restrooms daily
• Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily
• Assist in preparing units for auction as prescribed by law, and approved by management
• Effectively communicates with management and fellow associates
• Regular worksite attendance in accordance with Company's Attendance Policy is required for this position
• Other Duties As Assigned
  
  • Periodic special projects and duties may be assigned based on Company need and requirements
  • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Qualifications Requirements

• Must be comfortable traveling to our National Training Center located in Texas
• Customer service, retail sales is preferred
• Ability to pay close attention to detail
• Valid driver's license and reliable form of transportation are required in order to perform essential functions of this job
• Weekend availability is required
• Possess the eagerness and work ethics to succeed in a Customer Service environment

Physical Demands

• Stationary Position: frequently remains stationary up to 50% of the time and sitting up to 6 hours in a day
• Move/Traverse: frequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far
• Climb: occasionally ascends/descends a flight of stairs to service the lights and/or reach overhead

Work Environment

• Regular professional, office business setting
• Frequent outdoor exposure working in outdoor weather conditions
• Noise level ranges from low to moderate (if in office setting)
• Noise level ranges from moderate to high (if on property worksite)

At-Will Employment & Equal Opportunity Employer
Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Disclaimer
All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management's right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.
Essential Job Function for Reasonable Work Accommodation
According to the American's with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above.