Address
Form of work Qualifications:
Key responsibilities include: • Provide superior Customer Service and demonstrate professionalism at all times • Perform various support service activities focusing on imaging and printing/fulfillment • Perform various support activities focusing on both incoming and outgoing standard, interoffice and accountable mail • Utilize onsite resources, software and programs to ensure accountability of deliveries • Maintain a consistent and flexible schedule to meet the changing needs of the business • Handle time sensitive and confidential information, including documents, adhering to all security protocols • Handle all inventory management of supplies weekly to include but not limited to; toner, paper, office supplies and misc. items • Cross-Train in other service areas if required • Perform quality control functions as directed to ensure accuracy • Perform other tasks as assigned. • Monitor and reply to client communications, including email, in a timely and professional manner • Adhere to all site expectations for TL and CSA roles The successful job seeker must be able to demonstrate the following qualifications: • Must also be able to pass a client specific background screening • Minimum of 6 months Customer Service related experience required • Minimum of 6 months demonstrated knowledge and experience in a related functional area preferred • Excellent communication skills both verbal and written • Ability to effectively work individually or in a team environment • Competency in performing multiple functional tasks • Ability to meet employer's attendance policy • Ability to handle highly confidential documents • Basic PC/Windows experience required • Experience utilizing Microsoft Outlook required • Familiar with printing devices preferred • Ability to lift and/or move items up to 55 pounds or the maximum allowed by current State Law with or without accommodations • Ability to stand, sit, and/or walk for long periods of time with or without accommodations
Responsibilities:
Expectations below are in addition to any others as set by company or client – these are necessary to ensure positive and effective working relationships with each other and our clients, in order to meet and exceed all client expectations and site SLAs. Team Lead Expectations (in addition to CSA/CSTS) • Know how to perform any service offered onsite • Observe and report concerns to manager with documentation of details • Maintain and show a positive and professional demeanor at all times on site • Actively manage the workflow, including using observation, monitoring and questioning • Professionally direct employees to ensure prioritized tasks are the current focus • Utilize delegation skills as needed to ensure deadlines and cross training needs are met • Support decisions made by the company and the manager • Proactively communicate and ask questions to ensure understanding • Complete assigned administrative tasks, meet deadlines • Set example for others to follow, including demeanor and communication • Maintain an organized site and work areas – ensure other work areas are organized and neat. • Support changes to meet the business needs • Be literate in technology and take proactive measures to learn new technologies as they apply to site – be able to assist in training employees • Adhere to all policies and procedures as communicated by company and manager – ensure employees adhere to same CSA/CSTS Expectations • Perform tasks as assigned • Maintain productivity • Cross train as requested • Maintain professionalism at all times • Proactively ask questions to ensure understanding • Be open to change • Vent appropriately • Maintain orderliness and organization of site • Adhere to all policies of company and client • Communication concerns appropriately
Key responsibilities include: • Provide superior Customer Service and demonstrate professionalism at all times • Perform various support service activities focusing on imaging and printing/fulfillment • Perform various support activities focusing on both incoming and outgoing standard, interoffice and accountable mail • Utilize onsite resources, software and programs to ensure accountability of deliveries • Maintain a consistent and flexible schedule to meet the changing needs of the business • Handle time sensitive and confidential information, including documents, adhering to all security protocols • Handle all inventory management of supplies weekly to include but not limited to; toner, paper, office supplies and misc. items • Cross-Train in other service areas if required • Perform quality control functions as directed to ensure accuracy • Perform other tasks as assigned. • Monitor and reply to client communications, including email, in a timely and professional manner • Adhere to all site expectations for TL and CSA roles The successful job seeker must be able to demonstrate the following qualifications: • Must also be able to pass a client specific background screening • Minimum of 6 months Customer Service related experience required • Minimum of 6 months demonstrated knowledge and experience in a related functional area preferred • Excellent communication skills both verbal and written • Ability to effectively work individually or in a team environment • Competency in performing multiple functional tasks • Ability to meet employer's attendance policy • Ability to handle highly confidential documents • Basic PC/Windows experience required • Experience utilizing Microsoft Outlook required • Familiar with printing devices preferred • Ability to lift and/or move items up to 55 pounds or the maximum allowed by current State Law with or without accommodations • Ability to stand, sit, and/or walk for long periods of time with or without accommodations
Responsibilities:
Expectations below are in addition to any others as set by company or client – these are necessary to ensure positive and effective working relationships with each other and our clients, in order to meet and exceed all client expectations and site SLAs. Team Lead Expectations (in addition to CSA/CSTS) • Know how to perform any service offered onsite • Observe and report concerns to manager with documentation of details • Maintain and show a positive and professional demeanor at all times on site • Actively manage the workflow, including using observation, monitoring and questioning • Professionally direct employees to ensure prioritized tasks are the current focus • Utilize delegation skills as needed to ensure deadlines and cross training needs are met • Support decisions made by the company and the manager • Proactively communicate and ask questions to ensure understanding • Complete assigned administrative tasks, meet deadlines • Set example for others to follow, including demeanor and communication • Maintain an organized site and work areas – ensure other work areas are organized and neat. • Support changes to meet the business needs • Be literate in technology and take proactive measures to learn new technologies as they apply to site – be able to assist in training employees • Adhere to all policies and procedures as communicated by company and manager – ensure employees adhere to same CSA/CSTS Expectations • Perform tasks as assigned • Maintain productivity • Cross train as requested • Maintain professionalism at all times • Proactively ask questions to ensure understanding • Be open to change • Vent appropriately • Maintain orderliness and organization of site • Adhere to all policies of company and client • Communication concerns appropriately
