Customer Service Rep Ii

District Sales Representative Florence Oregon and surrounding area.

McDonald Wholesale is proud to say that we are "Oregon's largest independent food service provider". Our employees are valued, respected and appreciated for their professionalism, skills, knowledge and the diverse backgrounds they bring to McDonald Wholesale.

We provide an environment that supports employee growth and a place where individuals can still make a difference and be recognized.

McDonald Wholesale Co. offers a full benefit package that includes:Employee Assistance Program

Oregon Paid Leave

Short term disability

Employee Discount

Life insurance

Tuition Reimbursement

MERP Reimbursement

Competitive Wages

Paid vacation, sick leave, holidays

Medical, dental and vision insurance

Retirement Plans

Compensation/Schedule:

This is an exempt status, non-union position.

Schedule: 5 days a week, SUNDAY - THURSDAY

Responsibilities (See full job description for more details):

• Interact with customer via telephone, email, online, or in person to provide support and information on products or services.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Coordinate special orders, including routing.
• Review customer orders, looking for anomalies, then notify sales or management.
• Ensure contract pricing agreements are followed on all product deliveries, if applicable.
• Confer with sales and operations to expedite or trace missing or delinquent deliveries. Relay information to customer and supervisor.
• Collect and enter orders for new or additional products (Multi-unit accounts).
• Review orders ensuring correct product is sent according to guidelines and quantity is applicable for amount of product on hand. (School accounts).
• Fields customer questions and complaints to resolve issues or problems.
• Research issues of greater technical complexity and present to management or appropriate internal experts for resolution.
• Ensures that appropriate actions are taken to resolve customer problems and concerns.
• Monitor out of stock inventory and report issues to supervisor.
• Assist CSR-I as needed for sales back-up.
• Maintains customer accounts and records of customer interactions.
• Work closely with other departments to exceed CUSTOMER SERVICE expectations.
• May provide work direction to others.
• Other duties as assigned.

Job Qualifications

We are looking for quality, motivated employees with serious ambition, who has what it takes to close sales and increase our market share. In addition:

• High School diploma or equivalent.
• 3 years’ experience in the field of CUSTOMER SERVICE or related field.
• Ability to stay calm under pressure, remain professional and courteous with customers at all times.
• Ability to multi-task, prioritize and manage time effectively.
• Excellent verbal and written communication skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are a Drug Free Workplace.

Applicants will be required to take a pre-employment drug test, physical and background check upon job offer.

McDonald Wholesale is an equal opportunity employer. McDonald Wholesale does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Food Allergy Notice:Please be advised, the following food products are carried in our warehouse: Milk, Eggs, Wheat, Soybeans, Peanuts, Tree-Nuts, Fish and Shellfish