Customer Service Rep I

As a Automotive Tech Support Rep for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions.
PRIMARY DUTIES:
• Fulfill promises made to customers 100% of the time or notify them of changes
• Pro-actively track customer orders to ensure on-time shipping
• Handle arrangements for shipment of product
• Answer phones providing feedback to customers as requested
• Tech line phone support including quality control follow up
• Work with material and production groups as needed to alert customers of potential backorders
• Ability to learn products, multiple systems and customer portals
• Maintain accurate work Instructions as customer requirements or processes change
• Other duties as assigned
QUALIFICATIONS / EDUCATION / EXPERIENCE:
• High School Diploma or equivalent
• Have general automotive parts experience
• Have good organizational skills
• Maintain a positive and professional demeanor
• Ability to handle complaints regarding unpleasant situations or conflicts
• Ability to multi-task with attention to detail
• Customer Service experience in an automotive or manufacturing environment desired
• Proficiency in Microsoft Office and familiarity with Google Docs
• ERP/MRP experience in a manufacturing environment desired