Customer Service Rep

Customer Service Representative

Akro-Plastic is at the forefront of innovation, catering to new mobility markets such as Tesla, Lucid, and Rivian in the US, while maintaining strong partnerships with traditional OEMs like BMW, Mercedes, and Volkswagen worldwide. Our dedication to innovation has garnered multiple awards, showcasing our commitment to pushing boundaries and driving change.

We are entering the US market and are looking for

CUSTOMER SERVICE REPRESENTATIVES

For our team in the Woodlands, TX.

We foster an environment of open communication and teamwork, recognizing that collaboration drives innovation. Additionally, as a foundation, our employees enjoy stability and security, as we are not exposed to the same acquisition risks as publicly traded or private companies.

Responsibilities:

• Answer customer queries and concerns i.e. quotes orders, updated information about shipments through various channels, such as phone calls, emails, chat, or in-person interactions.
• Assist in the onboarding of registering Akro-Plastic, LLC as a supplier
• Offer detailed information about the company's products or services to help customers make informed decisions.
• Address and resolve customer complaints, problems, or issues in a timely and effective manner to ensure customer satisfaction.
• Assist customers with placing orders, tracking shipments, and managing returns or exchanges.
• Help customers with billing inquiries, process payments, and resolve payment-related issues.
• Accurately record and document customer interactions and transactions for future reference.
• Order materials from Germany and manage the shipping and custom clearance.
• Support to Identify opportunities to upsell or cross-sell products or services to customers when appropriate.
• Adhere to company policies, procedures, and guidelines while assisting customers.
• Escalate complex or unresolved issues to higher-level support or management as needed.

Qualifications:

• High school diploma or equivalent,
• Min 5 years of working experience,
• Basic Computer skills in Word, Excel and Outlook
• Strong communication skills, both written and verbal.
• Patience, empathy, and the ability to handle difficult or upset customers professionally.
• Problem-solving skills and the ability to think on your feet.
• Ability to work in a team and collaborate with colleagues.
• Maybe required to monitor and respond to customer emails outside of standard business hours. This includes evenings, weekends, and occasional holidays.
• Preferred - Bilingual in English and Spanish

Bertina Brase | The Q Works Group

Executive Recruiting | Personalberatung

+1 803.493.0914 | bbb@qworksgroup.com