Customer Service Rep

Are you passionate about delivering exceptional service and making a positive impact on others? Positive Impact Construction is seeking a dedicated Customer Service Representative to join our team and help us build strong relationships with our clients.

Key Responsibilities:

Client Communication: Serve as the primary point of contact for clients, responding to inquiries, addressing concerns, and providing updates on project progress. Build rapport with clients and ensure that their needs are met with empathy and professionalism.

Issue Resolution: Proactively identify and resolve any issues or challenges raised by clients, collaborating with internal teams to find solutions and ensure client satisfaction. Keep detailed records of client interactions and follow up to ensure that issues are resolved promptly.

Project Support: Assist project managers and field staff with administrative tasks related to client projects, including scheduling appointments, preparing documents, and updating project records. Ensure that clients are kept informed throughout the duration of their projects.

Customer Feedback: Solicit feedback from clients on their experience working with Positive Impact Construction, including satisfaction levels, areas for improvement, and suggestions for future projects. Use feedback to continuously improve our services and exceed client expectations.

Documentation and Reporting: Maintain accurate records of client interactions, project details, and any relevant documentation. Generate reports as needed to track client satisfaction, monitor project progress, and identify opportunities for improvement.

Qualifications:

Excellent communication skills, both verbal and written
Strong interpersonal skills and a customer-focused mindset
Ability to multitask and prioritize tasks effectively
Detail-oriented with strong organizational skills
Previous experience in Customer Service or a related field is preferred
Knowledge of the construction industry is a plus

Join Our Team:

If you're ready to make a positive impact and contribute to our mission of delivering exceptional service to our clients, we want to hear from you! Apply now to become a Customer Service Representative at Positive Impact Construction and help us build strong relationships with our clients.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Work from home

Shift:

• 8 hour shift

Work setting:

• Remote

Location:

• Spring, TX (Required)

Work Location: Remote