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Form of workWe are growing the e-commerce component to our business, and we need a ROCKSTAR to help our clients place their online orders via live chat, email and phone calls. You'll help them with designs, order questions, and troubleshoot things like lost packages.
We're a super fun group of creatives with a chemistry that makes BRANDco a great place to be, and we don't skimp on technology or tools so everyone can reach their full potential.
What we want:
- Talent
- Humility
- Humor
What We Need:
- Excellent customer service skills
- Strong written and verbal communication skills
- Organized and able to prioritize projects
Things We Love:
- Friendly & Caring people
- Focused on providing excellent customer service
- Knowledge of HubSpot, WordPress and Trello
- Experience working with printers and shipping software
Responsibilities Include (but are not limited to):
- Helping clients design their business cards via live chat and screen share
- Checking order status and shipment status
- Handling reprints, lost shipments, and refunds.
- Assisting the production team with printing and shipping
What You Get If You Make The Team:
- Full-Time Hourly Position with Paid Over Time if needed
- Paid personal days
- Paid holidays
- Paid vacation
- Health, Dental, Vision and Life Insurance
- Up-to-date equipment
- Supply of relatively healthy snacks
- Leave early on Fridays
- Random acts of kindness
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.
