Address
Form of work
SalaryResponsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, orders, and product information
- Process and manage customer orders and returns
- Collaborate with internal teams to resolve customer issues and ensure timely delivery of products
- Maintain accurate customer records and update information in the database
- Handle customer complaints and provide appropriate solutions or escalate to the appropriate department
- Stay up-to-date with product knowledge and company policies to effectively assist customers
Requirements:
- Previous experience in Customer Service or a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software, including MS Office Suite
- Knowledge of materials management, e-commerce, supply chain management, logistics, negotiation, and buying processes is a plus
We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are committed to providing outstanding Customer Service. Apply now!
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
- 401(k) 4% Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Education:
- Associate (Required)
Work Location: In person
