Customer Service Position

```Job Overview```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is an excellent opportunity to join a dynamic and growing company that values its employees and offers opportunities for career advancement.

```Responsibilities```
- Answer incoming customer calls and respond to customer emails in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges
- Upsell products or services to customers when appropriate
- Resolve customer complaints or concerns with patience and empathy
- Conduct outbound calls to follow up with customers or provide additional information as needed
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback to identify areas for improvement in our products or services

```Requirements```
- Fluent in English; multilingual skills, particularly in Spanish, are a plus
- Excellent phone etiquette and strong communication skills
- Previous experience in Customer Service or sales is preferred
- Ability to upsell products or services effectively
- Proficient in data entry and computer skills
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Ability to work in a fast-paced environment and adapt to changing priorities
- Detail-oriented with strong organizational skills

If you are passionate about providing exceptional Customer Service, have excellent communication skills, and enjoy working in a team-oriented environment, we would love to hear from you. Apply today to join our dedicated team of Customer Service Representatives!

Job Type: Full-time

Pay: $17.65 - $21.26 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Springfield, MI 49037: Relocate before starting work (Required)

Work Location: In person