Customer Service Agent

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives and sealants across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.

Primary Responsibilities:

• Single point of contact to our customers both internal and external. Ensure that customer’s needs and expectations are met in a timely fashion. Follow requests through to completion.
• Order entry is done right the first time with attention to detail, shipped on-time and in full. Communication of any changes to schedule are completed same day.
• Support Sales Team with new customer entry, maintain current customer data, shipping requirements, regions and salespeople are accurately maintained.
• Develop and maintain positive working relationships with supporting departments to support a strong working culture.
• Understand and support the day-to-day standard work as presented. Be agile in our efforts for continuous improvement as an organization.

Minimum Requirements:

• High School Diploma or equivalent
• 2+ years of experience in Customer Service
• Ability to operate a phone system with inbound/outbound calls
• Strong computer skills in Microsoft Systems: Teams, Word, Excel, Outlook, and Power Point
• Excellent communication ability including but not limited to written, telephone, speaking, reading and listening.
• Results oriented with developed problem-solving abilities.
• Demonstrates proficiency in competencies such as responsiveness to change, collaboration, and focus on the customer.
• Flexible work schedule – some overtime could be required.

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

The salary for this role is $22/hr.

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Michigan Center, MI: Relocate before starting work (Required)

Work Location: In person