Customer Service - Must Have A Secret Clearance

Overview

Overview: Provide members of the Navy Household Goods Customer Contact Center customer support via telephone or email.

 

Clearance:  Must have an active Secret Clearance

 

Location: Norfolk, VA 

Responsibilities

Duties include, but are not limited to:

 

• Communicate with customers to understand their logistics requirements and services via telephone, email, and occasionally in person
• Use sound judgment and strong communication skills responding to customer inquiries to ensure issues are resolved
• Resolve challenging customer account issues while maintaining a positive, professional attitude and following set policies and procedures guidelines and regulations
• Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed
• Comfortable working both independently and as part of a team.
• Initiates phone calls and emails to other departments or commands when additional assistance is required.

Qualifications

• High School diploma or GED
• Customer service skills, the ability to interpret customer inquiries, and able to deal with customers tactfully and diplomatically
• Experience working with Microsoft office products
• Must be able to read and write English fluently and speak clearly due to handing customer inquiries by phone

 

Must be able to pass a background check.

Employment Type: OTHER