Address
Form of work
SalaryAbout us
Sterling Gymnastics Academy is a small business in Sterling Heights, MI. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
- Company perks
- Lively atmosphere
```Duties:```
- Oversee and manage the Customer Service team to ensure exceptional service delivery
- Develop and implement Customer Service policies and procedures
- Train and onboard new Customer Service representatives
- Monitor and evaluate Customer Service performance metrics
- Handle escalated customer inquiries and complaints
- Collaborate with other departments to improve overall customer experience
- Stay updated on industry trends and best practices in Customer Service
```Requirements:```
- Previous experience in a leadership role, preferably in retail management or shift management
- Strong knowledge of Customer Service principles and practices
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Fluency in multiple languages is a plus
- Experience in employee orientation and store management is preferred
We offer competitive compensation and benefits package. Join our team today!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
- 1 year
- 2 years
Shift:
- Day shift
- Evening shift
Weekly day range:
- Every weekend
Ability to Relocate:
- Sterling Heights, MI 48310: Relocate before starting work (Required)
Work Location: In person
