Customer Service - Mail Distribution

Position: Customer Service - Mail Room Operator

POSITION SUMMARY:

Responsible for providing client services in a mail room setting. Works with manager to ensure staffing and contractual requirements are met.

DUTIES AND RESPONSIBILITIES:

Customer Satisfaction

• Demonstrates a willingness to help each customer.
• Provides services right the first time, minimizing rework.
• Gives prompt, on-time service, minimizing overtime.
• Appearance is professional, meeting customer requirements.
• Ask questions and actively listens in order to better meet a customer request.
• Develops a rapport with the Contract Administrator.
• Is Reliable and dependable.

Financial/Operational

• Support attainment of financial results, by minimizing site waste and rework.
• Ensure adherence to established safety and security procedures.

Service Excellence

• Resolves problems quickly and appropriately while using a variety of resources.
• Identifies process improvements through quality initiatives.
• Responds with urgency to the most critical issues in the event of an emergency (e.g. mail security).
• Deals with issues "head-on" considering impact to both people and task.
• Maintains a positive attitude.
• Contributes to accurate and timely collection of performance measurement data.
• Provides constructive feedback and recognition.

Teamwork/Self Development

• Cross-trains employees in at least one additional role.
• Ensures all employees are participating fully on the team.
• Treats people with dignity, consideration and respect regardless of background, level or circumstances.
• Applies skills learned from training.

Qualifications:

· High school diploma.

· 1+ years of prior operations experience

· Must project a professional image

· Must have effective communication, Customer Service, and organizational skills

· Must possess and demonstrate excellent interpersonal and leadership skills.

· Computer experience required – proficient in MS Office.

· Self motivated and can handle multiple functions.

· Strong knowledge in provided services with excellent quality checking

Job Type: Full-time

Pay: $31,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What hourly rate are you expecting for this role?
• How many years of experience have you had in a mail room setting?
• Do you have reliable transportation to Owings Mills each day?

Work Location: In person