Customer Service Level I

Customer Success Ambassador

ABOUT US:

Since 1969, the PEER Chain family has been a strong and reliable source of industrial chain. We are a family business connected by links forged over years of excellent service, quality and expertise. Our family is passionately committed to providing product genius and over-the-top service designed to keep our customers’ businesses running. We pledge to provide unsurpassed support while delivering high quality chain.

PEER Chain considers all employees, representatives and customers part of the family. We take pride in a family-centric atmosphere. We maintain a professional, yet fun work environment by having an open-door policy, allowing visits from both human and canine friends, and by encouraging associates to take time outs during the day for things like foosball, Ping-Pong, pool or walks around the property.

JOB SUMMARY

Perform Customer Service functions for the customers in chain sales areas. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process orders and quotes via assigned cases
• Analyze stock situations for customers.
• Generate written correspondence with customers and coworkers.
• Update customer “special instructions” regarding shipping as needed.
• Respond to all inquiries from customers (internal and external) within 1-2 hours.
• Complete and close a minimum of 20 cases daily.
• Must demonstrate professional email communication skills via phone and email.
• Must demonstrate professional emails skills when confirming an order
• Must demonstrate professional phone and email skills when clarifying orders/quotes with customers.

KNOWLEDGE, EXPERIENCE, APTITUDE

• Focus on service.
• Building relationships both internally and with the customer base.
• Diffuse negative situations quickly and professionally.
• Adaptability.
• Ability to communicate effectively to a variety of audiences.
• Able to multi-task.
• Proactive and positive mindset.
• Friendly and professional phone skills

TOOLS & EQUIPMENT

• NetSuite
• Microsoft Office: Outlook, Word and Excel.

INTERACTION

• Customers/Potential Customers
• Sales Support
• Product Managers
• Regional Sales Managers
• Outside Sales Representatives
• Inventory Control
• Warehousing and Shipping
• Accounting
• All levels of management including owners

WORK CONTEXT

• Works at a desk in a cubicle environment
• Team Environment
• Full time and hourly
• 8:30 am -5:00 pm Monday through Friday (hours may vary)

PREFERRED REQUIREMENTS

• Two (2) years prior Customer Service experience
• Some college preferred
• Excellent written and oral communication skills
• Ability to type quickly and accurately

Job Type: Full-time

Pay: $22.00 - $23.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person