Energetic Customer Service Supervisor

SUMMARY:

Manages the functions of Customer Service, raw material and some outside service purchasing. Manages the preparation of various reports, statements, and schedules concerning production status and inventory schedules.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

· Ensure customer schedules are met by working with managers of the following departments: Toolroom, Pressroom. Quality and Traffic.

· Maintain on-time performance measurements.

· Communicate all customer quarterly pricing, communicate with customers in timely fashion.

· Compliance with and maintenance of company purchasing practices and policies to ensure honest, fair and ethical relationships with vendors. Stay informed on legal matters that affect purchasing policies.

· Coordinate with Quality to develop and maintain list of preferred suppliers.

· Stay up-to-date on materials and material pricing trends that affect company products.

· Coordinate with the Controller for inventory management goals to develop programs to maintain inventories at proper levels and to avoid disruption in operation.

· Hire, train, review work, assist employees, establish performance standards and key performance metrics, evaluate performance, maintain and enforce company policies and recommend changes in employee status.

· Expedite and coordinate schedules of materials, outside services and production for customers.

· Responsible for processing all production sales orders and ordering materials to meet customer needs

SUPERVISORY RESPONSIBILITIES:

This role will have supervisory responsibilities for Customer Service Representatives.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

LANGUAGE SKILLS:

Ability to read and write fluently in English. Ability to read, analyze, and interpret common trade and technical publications, financial reports, and business documents. Ability to write reports and general business correspondence, and respond to common inquiries or concerns from customers, regulatory agencies, or members of the business community. Ability to assemble written and oral presentations, and effectively communicate subject matter to large and small groups, representing all levels, both inside and outside the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, fractions, and decimals; recognize amounts and compute rate, ratio, and percent; and apply such concepts to practical situations. Ability to work with mathematical concepts such as exchange rates and statistics.

EDUCATION and/or EXPERIENCE:

Required:

· At least 10 years of experience in Customer Service and/or materials management, a high school diploma, and/or a B.A. /B.S. degree.

Skills/Competencies:

· Strong communicator with the ability to influence and persuade across all levels of the organization, exercising professionalism, tact and diplomacy to accomplish objectives.

· Ability to clearly present recommendations/ideas and to summarize complex issues.

· Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.

· Ability to appropriately handle confidential material.

· Proficient in standard Microsoft Office applications (Outlook, Excel, PowerPoint, Word).

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer Service: 10 years (Required)
• Materials Management: 10 years (Preferred)

Work Location: In person