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SalaryJob Title: Level 1 Customer Service Representative Location: Lake Elsinore, CA
From $16.00 per hour
About the Organization: HyperWolf is the leading pioneer in the cannabis delivery service industry. With state-of-the-art facilities, cutting-edge technology, and a rapidly growing demand for our services, we have built a team of over 200 incredible individuals. We are committed to maintaining a positive workplace environment and providing opportunities for growth.
Equal Opportunity Employer Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Overview: At HyperWolf, our customers are our top priority, and our customer support team plays a crucial role in our success. We are seeking Level 1 Customer Service Representatives who are calm, empathetic, and skilled at resolving customer inquiries. This role provides an opportunity for growth within the company, from Level 1 to Level 2 and eventually Level 3.
Job Description: As a Level 1 Customer Service Representative, your responsibilities will include:
- Providing excellent Customer Service to both new and returning customers, offering thoughtful and data-driven responses to their questions and concerns.
- Clarifying customer complaints, identifying issues, and suggesting solutions.
- Responding to customers via phone, email, or live chat.
- Informing customers of deals and promotions.
- Recommending products based on an expert understanding of our product menu.
- Keeping response times under 3 minutes.
- Dispatching orders to drivers.
- Providing drivers with meal tasks.
- Updating orders upon request.
- Building rapport to encourage repeat orders.
- Verifying customer information.
- Assisting with order placement or exchanges.
- Monitoring routes and adjusting orders to reduce delivery times.
Job Requirements:
- Deep understanding of the delivery process.
- Analytical and problem-solving skills.
- Excellent communication skills.
- Strong multitasking and organizational abilities.
- Interpersonal and Customer Service skills.
- Ability to handle a high volume of calls, texts, and emails daily.
- Proficiency in our product menu.
- Cannabis knowledge is a plus
- Ability to collaborate within a Customer Service team.
- Attentiveness, patience, and time-management skills.
Physical Demands and Work Environment: This role requires talking, hearing, and using hands or fingers to handle tools or controls regularly. It involves prolonged periods of sitting and computer work. Specific vision abilities required include close vision and the ability to adjust focus.
Non-Negotiables:
- Must be 18+ to apply.
- Must possess a valid form of ID.
- Proficiency with Mac computers.
- Minimum of 1 year of Customer Service experience.
Experience Level: 1 year
Shifts Available:
- 8-hour shifts
- Day shift
- Evening shift
- Night shift
- Monday to Friday with weekend availability
Work Setting:
- Call center
- In-person
- Office
Ability to Commute/Relocate: Reliable commute or planning to relocate to Lake Elsinore, CA before starting work (Required).
Experience:
- Call center: 1 year (Preferred)
- Office: 1 year (Required)
Work Location: In person
If you meet the requirements and are excited about joining a dynamic team at HyperWolf, please apply today to help us maintain our commitment to excellent Customer Service and continue our growth in the cannabis delivery service industry.
Equal Opportunity Employer
HyperWolf is an equal employment opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value diversity and encourage individuals from all backgrounds to apply. We are dedicated to ensuring that our recruitment and hiring processes are fair and unbiased, and we are committed to creating an inclusive and welcoming workplace where all employees can thrive.
At HyperWolf, we believe that diversity and inclusion are essential to our success and the success of our team. We strive to build a workforce that reflects the diversity of our customers and the communities we serve. If you require any reasonable accommodations during the application or interview process, please let us know, and we will do our best to accommodate your needs.
Join us at HyperWolf and be a part of a team that values and respects the unique perspectives and contributions of every individual. Your skills and experiences are important to us, and we look forward to considering your application.
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Flexible schedule
- On-the-job training
Experience level:
- 1 year
Shift:
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Work Location: In person
