Customer Service / Inside Sales

At ITS, we recognize that our past and future success is directly related to the quality of our people. We are currently seeking the right individual to fill an immediate need for Customer Service / Inside Sales located in Decatur, AL. You will be an internal part of our Inside Sales team, and will be responsible for creating customer satisfaction, and adding value to the customer's buying experience.
Responsibilities:

• Prepare, generate and follow up on verbal and written quotations to secure orders
• Obtain and process orders through email and telephone calls
• Collaborate and support the outside sales team through timely quotations and accurate order processing.
• Work with vendors to provide customer quotations and source product.
• Provide information about the products and services
• Communicate customer concerns to management to ensure the most effective problem solving resolution.
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

​A successful employee will be goal oriented, self-motivated and able to meet deadlines, build relationships, and enjoy a team atmosphere, in addition to have the following:

• Excellent written and verbal communication skills
• Enthusiasm, courtesy and articulate
• Familiar with Microsoft Office Suite and ability to perform basic computer skills
• Ability to prioritize and multitask
• Ability to work in a team environment
• Attention to detail

Education and Experience:

• High School Degree or equivalent required.
• 2 years Customer Service experience, inbound/outbound telephone sales, or outside sales

Benefits:

​ITS offers a competitive benefits package that includes health, dental, and vision insurance, optional life and disability insurance, tuition reimbursement, 401(k) with company matching, Flexible Spending Accounts, and Health Savings Accounts.

Equal Opportunity Employer