Customer Service Gate Agent

Benefits:

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Principal Duties and Responsibilities:

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent Customer Service and meet corporate objectives

Minimum Qualifications:

• Successful completion of training course
• At least 18 years of age
• High school diploma or GED
• Valid driver’s license

Preferred Qualifications:

• Previous airline experience
• Previous employment as a front-line Customer Service provider
• Basic knowledge of computer applications and programs

Work Environment:

• Use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist disabled customers

Starting Salary: $15.25/hr

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.

M/F Disabled and Vet EEO/AA Employer

Job Type: Part-time

Pay: From $15.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Knoxville, TN: Relocate before starting work (Required)

Work Location: Multiple locations